This Service Charter is a commitment by the Ministry of State for Defence to render efficient and effective services to the citizenry, service providers and the stakeholders.

Preamble

The Ministry of State for Defence comprises of three Services namely; the Kenya Army, the Kenya Air Force, the Kenya Navy and the Defence Forces Constabulary.

Mandate

The Mandate of the Kenya Defence Forces is contained in the Kenya Defence Forces Act of the Laws of Kenya, which stipulates that the forces will defend the country and also support the Civil Power in the maintenance of order.

Mission

To deter aggression and should deterrence fail, defend the Republic; provide support to civil power in the maintenance of order and such other duties as may from time to time be assigned.

Vision

The vision of the Ministry is to create a premier credible and mission capable force deeply rooted in professionalism.

Commitment

The Ministry of State for Defence is committed to defending the people of the Republic of Kenya and their property against external aggression and also support to the Civil Authority.

Our clients

The citizens of the Republic of Kenya are the main clients of the Ministry of State for Defence.Other clients include:

Goverment Ministries and Departments

Other Security Agencies in the country

Suppliers of Goods and Services

Ministry's Staff

The International Community

Core Values

To achieve its mission and vision, the Ministry has a number of core values and beliefs namely:

Political - The Defence Forces will steer clear of politics and will remain steadfastly apolitical.

The Civil Prerogative - The Defence Forces shall always subordinate itself to democratic Civil Authority and exemplify civility in all its dealings with the people of Kenya .

Loyalty and Commitment - The Defence Forces will uphold its loyalty and commitment to the Commander In Chief and the people of Kenya through the chain of command.

Patriotism - The staff of the Ministry of State for Defence shall always be patriotic to the Government and the People of Kenya .

Professionalism - Service delivery will be based on the highest professional standards and will be blind to gender, ethnic, race or any other consideration.

Integrity - Members of the Defence Forces will carry out their duties with the highest integrity and in accordance with the laid down service rules and regulations.

Reliability - The Kenya Defence Forces pledges to be a reliable partner in attending to the needs of the nation, its people and the general public at large.

Knowledge - The Defence Forces will pursue knowledge for its staff and endeavour to integrate new technology in its operations and management process.

Confidentiality - The Defence Forces will maintain high standards of confidentiality of the data and information in its possession.

Fairness - The Defence Forces will ensure that hiring, development and discipline of personnel are undertaken with utmost impartiality.

Ministry Obligations to the Citizens

The Ministry of State for Defence provides public good in a way of collective security.Our commitment is to offer this service promptly and unreservedly.

The Ministry of State for Defence will render services without any disrimination regardless of ones race,ethnic background,religion,gender,status or otherwise.

Recruitment process into the Ministry will be conducted in a transparent manner,strictly in accordance with merit and stated eligibility criteria as advertised in both the print and the electronic media.

Procurement of goods and services by the Ministry including disposal of assets,will be transparent and in accordance with law,procedures and regulations.

The Ministry will only pay for the Goods received and services rendered in accordance with our contractual obligations.

The Ministry pledges to effect payments for goods and services rendered within 30 days of receipt of legitimate bills and invoices and convey the same to the merchants and the suppliers by the quickest means possible.

Clients rights and obligations

Your rights and obligations as our clients are:

Defence services are free but whenever a fee is payable, an Official Receipt will be issued.

It is your right to receive a response to a written enquiry within 14 days, orally within 10 minutes and telephone within three rings.

It is your right to be heard expeditiously and for your concerns to be attended to in the shortest time possible.

It is your right to demand for timely and quality services.

You are expected to desist from any acts of corruption, fraud, fitina (misinformation) or any other undesirable conduct, failure to which punitive action may be taken against you in accordance with the law.

Feedback mechanism

Any feedback,suggestions or concern should be forwarded to:

Telephone No: 2721100
Telephone Fax No: 2720263
E-mail: publicaffairs@mod.go.ke
Website:http://www.mod.go.ke

Correspondence

All written correspondence should be addressed to:

The Permanent Secretary
Ministry of State for Defence
Ulinzi House
Lenana Road
P O Box 40668-00100
Nairobi
Tel:2721100
Fax:2737322

Or

The Chief of Defence Forces
Defence Headquarters
Ulinzi House
Lenana Road
P O Box 40668-00100
Nairobi